golo's Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to the golo website (https://golocasino.cam) and all associated services. Through this policy, we make clear what information we collect when you use our platform, why we collect it, and how it is managed.

By registering an account on golo or continuing to use our services, you are considered to have accepted the terms of this Privacy Policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

Our platform is operated for users in Bangladesh. We are committed to protecting your information and your personal data is never sold to any third party under any circumstances.

1.1 Age Guidelines

All golo services are exclusively for persons aged 21 or above. We do not knowingly collect information from minors. If we become aware that we hold information from a minor, that information is deleted immediately.

2 What Information Is Collected

golo collects user information in several ways. This information falls into two main categories: information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

When you register, make a deposit, or contact our support team, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for transaction purposes)
• User preferences and account settings

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Information from cookies and similar tracking technologies
• Gaming history and transaction records

2.3 Information Received from Third Parties

We may use trusted third-party services for identity verification and fraud prevention. Information received in this context is also handled under the same Privacy Policy.

3 Purpose of Using Information

golo uses user information only for specific and legitimate purposes. Those purposes are set out below:

3.1 Account and Service Management

• Completing account registration and identity verification
• Processing all financial transactions including deposits and withdrawals
• Determining eligibility for bonuses and promotions
• Tracking VIP programme progress

3.2 Security and Compliance

• Detecting and preventing fraud and unauthorised access
• Complying with Anti-Money Laundering (AML) regulations
• Ensuring user protection under our responsible gaming policy

3.3 Customer Service and Communication

• Providing support via live chat and email
• Sending important account-related notifications
• Informing you of relevant offers and updates with your consent

3.4 Platform Improvement

We continuously improve our services by analysing the information collected. This analysis is conducted entirely anonymously — no personally identifiable information is used in the analysis.

4 Information Disclosure and Third Parties

golo never sells or rents your personal information. However, information may be shared to a limited extent where strictly necessary for the operation of services.

4.1 Service Providers

Trusted third-party services are used for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology infrastructure management. These partners receive only the information necessary for their specific task and are bound by confidentiality agreements with golo.

4.2 Legal Obligations

Where disclosure of information is legally required under applicable laws of Bangladesh, court orders, or valid requests from government authorities, golo will comply.

4.3 Business Transfers

In the event of a structural change to the business (such as a merger or acquisition), user information may be transferred. Users will be notified in advance in such cases.

4.4 International Data Transfers

Our servers or service providers may be located outside Bangladesh. In such cases, applicable international standards are followed to ensure the protection of your information.

5 Cookies and Tracking Technologies

The golo website uses cookies and similar technologies. These are small text files stored in your browser that help improve your experience.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security, and enabling basic functionality. Without them the platform will not function properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalised preferences.

5.3 Analytics Cookies

Anonymous analytics cookies are used to understand which parts of the platform are used most and where improvements are needed. You can disable these cookies from your browser settings, though doing so may affect some services.

6 Data Security Measures

golo treats the security of your information as the highest priority. We follow industry-recognised technical and administrative measures.

6.1 Technical Security

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Collected information stored in encrypted form on servers
• Regular security audits and vulnerability testing conducted
• Two-factor verification (OTP) available

6.2 Administrative Security

• Only authorised staff have access to user information
• Staff receive regular training on data protection
• A process exists to notify users within a defined timeframe in the event of a data breach

6.3 Acknowledgement of Limitations

No digital technology is completely secure. While we are committed to providing the highest standard of protection, the inherent risks of transmitting information over the internet cannot be entirely eliminated.

7 User Rights

golo believes you should have full control over your own information. To that end, we ensure the following rights:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide that information to you within a defined timeframe.

7.2 Right to Correction

If any of your information is incorrect or out of date, you may request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request to close your account and have your collected information deleted. However, some information may need to be retained for a specified period due to legal obligations or active dispute resolution.

7.4 Right to Withdraw Consent

If you have given consent for promotional communications, you may withdraw that consent at any time. This will not affect your access to the core service.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer service team via live chat or email. Further details on rights related to Responsible Gaming can be found on our dedicated page.

8 Data Retention Period

golo retains information for as long as necessary to fulfil the relevant purpose. Information related to an active account is retained while the account remains active.

Even after an account is closed, financial transaction records must be retained for a specified period due to legal obligations. This period is determined in accordance with applicable law.

Security-related information such as login logs and records of suspicious activity is retained for a limited period to allow investigation in the event of fraud.

9 Policy Changes and Updates

golo may update this Privacy Policy from time to time. The policy may be revised due to changes in services, new legal requirements, or technical developments.

For significant changes, a notification will be sent to your registered email address and announced publicly on the platform. Continued use of the platform after any change will be considered acceptance of the updated policy.

The latest effective date of this policy is January 2025. For more information about us, you can read our About Us page.

10 Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live Chat: Direct support available 24/7
• Email: [email protected]
• Language: Support is available in both Bengali and English

We take all complaints seriously and endeavour to respond as promptly as possible. Answers to common questions can also be found in our FAQ section.